Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the website https://500-aussie.com and your use of all products and services offered under the brand "500 Casino" for the project referred to as 500 Casino. By accessing, registering an account, or placing any bet or wager on the website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. These Terms are effective as of 1 January 2026 and supersede all prior versions.

Definitions

For the purposes of these Terms, the following definitions apply:

• "Operator" means Perfect Storm B.V., a private limited liability company (B.V.) incorporated under the laws of Curaçao, registration number 150536, having its registered and principal business address at Kaya Richard J. Beaujon Z/N, Curaçao, and operating the online casino services of 500 Casino on 500-aussie.com under Curaçao e-gaming sub-license no. 8048/JAZ2021-088 issued by Antillephone N.V., authorized by the Government of Curaçao. Where relevant, "Operator" includes its payment processors, including but not limited to Nine Purple payment registry (Cyprus), and any affiliated service providers.
• "Website" means the website located at https://500-aussie.com, including all related subdomains, mobile versions, mirror sites, and any software, applications, and services made available through it for the project referred to as 500 Casino.
• "Brand" or "500 Casino" means the online casino brand and related intellectual property operated by the Operator and made available through 500-aussie.com for users targeted by these Terms.
• "User" or "Player" means any natural person who accesses the Website, creates an account, or otherwise uses the services offered on the Website, whether or not such person completes registration or places any bet.
• "Account" means a unique user account registered in the name of a User on the Website, used to access services, hold funds, place bets, and manage personal details.
• "Services" means all real-money and play-for-fun gaming services, including but not limited to casino games, live casino, slots, table games, and any associated features, bonuses, loyalty programs, and promotional activities provided on or via the Website.
• "Bet" or "Wager" means any sum of money or value (including real money, bonus funds, free spins of monetary value, or other credits) staked by a Player on the outcome of any game or event offered on the Website.
• "Bonus" means any promotional value, including but not limited to deposit bonuses, free bets, free spins, cashback, loyalty rewards, or other incentives credited to a Player by the Operator subject to specific conditions.
• "Bonus Funds" means any funds or credits in a Player's Account that originate from a Bonus and that may be subject to wagering or other requirements prior to withdrawal.
• "Real Money Balance" means the portion of funds deposited by the Player or credited as cleared, withdrawable funds, excluding Bonus Funds, that can be used for wagering and, subject to these Terms, withdrawn.
• "Wagering Requirements" means the minimum value of bets that must be placed using Bonus Funds or the associated deposit before Bonus Funds and any derived winnings become withdrawable, as specified in the relevant promotion.
• "Restricted Jurisdiction" means any country or territory in which online gambling with the Operator is not authorized by applicable law, including but not limited to jurisdictions where the Operator chooses to prohibit access. This includes Australia to the extent required under local law and regulatory action.
• "KYC" (Know Your Customer) means the identity verification procedures required by the Operator to confirm a Player's identity, age, address, source of funds, and other relevant information for anti-money laundering ("AML") and counter-terrorism financing ("CTF") compliance and risk management.
• "AML Policy" means the Operator's anti-money laundering and counter-terrorism financing policy as published on https://500.casino/aml, which applies mutatis mutandis to services accessed through 500-aussie.com.
• "Provably Fair Policy" means the Operator's fairness description and cryptographic verification methods as published on https://500.casino/fairness.
• "Dispute" means any claim, complaint, or controversy between a Player and the Operator in connection with the use of the Website or Services, including but not limited to the settlement of bets, bonuses, or account management.
• "Business Day" means any day other than a Saturday, Sunday, or public holiday in Curaçao.

Account Registration

Eligibility and Age Requirements

• Minimum Age: Access to and use of the Services is strictly limited to individuals who are at least 18 years of age or older, and who have attained the minimum legal age for gambling in their country of residence, whichever is higher. By registering an Account, you expressly warrant that:
  • You are at least 18 years old; and
  • You are legally permitted to participate in online gambling under the laws of your jurisdiction of residence and access.
• Australian Users and Local Restrictions: The Operator is licensed in Curaçao and is not licensed or regulated by Australian authorities. Access from Australia may be technically restricted or blocked and may be unlawful under Australian law, including under the Interactive Gambling Act 2001 (Cth) and related enforcement measures by the Australian Communications and Media Authority (ACMA). You acknowledge that:
  • The Services are not targeted at persons in Australia or other Restricted Jurisdictions.
  • You must not use VPNs, proxies, or technical means to circumvent geo-blocking or other access restrictions if doing so would breach applicable law in your jurisdiction.
  • Your use of the Website from Australia or any Restricted Jurisdiction is at your sole initiative and risk, and you are solely responsible for ensuring the legality of your actions under your local laws.

Account Creation Process

• Registration: To use the Services, you must create an Account by completing the online registration form on 500-aussie.com. You must provide a valid email address, create a secure password, and supply any other information requested (such as date of birth, name, and country of residence).
• Email Verification: After submitting the registration form, you may be required to verify your email address by following an activation link sent to the address provided. The Operator may deny access to unverified Accounts or restrict features until verification is completed.
• KYC and Identity Verification: In accordance with the AML Policy and applicable law, the Operator may at any time request KYC documents, including but not limited to:
  • Government-issued photo identification (passport, ID card, or driver licence);
  • Proof of address (utility bill, bank statement, or similar document not older than three (3) months);
  • Proof of ownership of payment methods used (bank statement, e-wallet screenshot, or crypto wallet verification);
  • Any additional documents or information reasonably required to verify your identity, age, or source of funds.
  Pending successful completion of KYC, the Operator may suspend deposits, betting, or withdrawals.

User Obligations

• Accuracy of Information: You must provide true, complete, and accurate information at registration and keep your Account details up to date. Providing false, misleading, or incomplete information constitutes a material breach of these Terms and may lead to suspension or closure of your Account and forfeiture of funds subject to applicable law.
• One Account Policy: You may only hold one Account with the Operator for 500 Casino. Duplicate Accounts, multiple registrations, or use of alias identities is prohibited. The Operator may close duplicate Accounts and void bonuses, bets, or winnings associated with them.
• Password Security: You are solely responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your Account. You must:
  • Choose a strong and unique password;
  • Not disclose your password to any third party;
  • Immediately notify the Operator via [email protected] if you suspect unauthorized access or a security breach.
  The Operator is not liable for losses arising from unauthorized access where you have failed to protect your credentials.
• Use for Personal, Non-Commercial Purposes: The Services are provided solely for personal entertainment and not for professional, commercial, or automated betting use. You must not use bots, scripts, or other automated systems to access or interact with the Website.
• Compliance with Laws: You are solely responsible for ensuring that your use of the Website complies with all applicable laws and regulations in your jurisdiction, including tax obligations and foreign exchange restrictions. The Operator does not provide legal or tax advice and does not accept any responsibility for your compliance with local laws.

Betting & Gameplay Rules

General Betting Principles

• Game Rules: Each game available on the Website is governed by specific rules displayed within the game interface or in the "Help" or "Information" sections. By placing a Bet, you agree to be bound by the rules applicable to that game in addition to these Terms.
• Minimum and Maximum Bets: The minimum and maximum stake amounts vary by game and may be displayed in the game interface. The Operator may adjust minimum and maximum bet limits at any time without prior notice, provided that any change shall not affect Bets already placed.
• Bet Confirmation: A Bet is considered accepted once it is processed by the Operator's servers and reflected in your Account balance and bet history. If a discrepancy arises between your on-screen display and the Operator's records, the Operator's server records shall prevail, subject to the Provably Fair Policy and applicable law.
• Currency and Crypto: Bets may be placed in supported fiat currencies, cryptocurrencies, or other digital assets as made available on the Website. The Operator may convert cryptocurrencies to an internal accounting currency for settlement and display purposes using an exchange rate determined at the time of the transaction.

Cancellation and Modification of Bets

• No Player Cancellations After Acceptance: Once a Bet has been accepted by the Operator's systems, it cannot be cancelled, withdrawn, or changed by the Player, except where such cancellation is explicitly enabled within a specific product or where required by law.
• Operator Errors: In the event of any obvious error, including but not limited to:
  • Incorrect game configuration or incorrect odds;
  • Miscredited stakes or winnings;
  • Technical or human error leading to an incorrect result or settlement;
  the Operator may declare the affected Bet void, adjust the settlement to the correct outcome, or reverse incorrectly credited funds. Any decision will be made in good faith and in accordance with the Provably Fair Policy.
• Technical Malfunctions: If a game round is interrupted or disconnected due to technical failure of the Operator's or a third-party provider's systems, the result of the game as recorded on the Operator's servers will prevail. If the game cannot be resumed or the result cannot be established with certainty, the Operator may void the affected Bet and refund the stake to the Player's Account.

Conduct in Live Casino, Chats and Community Features

• Respectful Behaviour: In live casino games, chat rooms, and any social or community features, Players must behave respectfully and must not engage in:
  • Insults, threats, harassment, or discriminatory language;
  • Promotion of violence, hate speech, or unlawful activities;
  • Spamming, advertising, or promoting third-party services or competing platforms.
• Prohibition of Fraud and Collusion: Players must not:
  • Collude with other Players or third parties to gain an unfair advantage;
  • Use multiple Accounts or proxy users in a single game;
  • Exploit any bug, loophole, or system error to manipulate game outcomes or bonus conditions.
  The Operator may void affected Bets, confiscate winnings, and close Accounts in cases of suspected fraud, collusion, or abuse, subject to applicable law and evidence standards.
• Content Moderation: The Operator may monitor, moderate, edit, or remove chat messages and user-generated content at its discretion to enforce these rules and comply with applicable laws and regulatory obligations.

Bonus Terms

General Bonus Conditions

• Bonus Offers: From time to time, the Operator may offer Bonuses or promotions on 500-aussie.com. Each Bonus is governed by:
  • These Terms; and
  • Specific promotional terms communicated on the Website at the time of the offer ("Bonus Rules").
  In case of conflict, the Bonus Rules prevail for that specific promotion.
• Eligibility: Bonuses may be limited by jurisdiction, user segment, payment method, or other criteria. The Operator may exclude Players located in or associated with Restricted Jurisdictions, including Australia, from specific promotions where legally required.
• Abuse Prevention: The Operator reserves the right to withhold, cancel, or reclaim any Bonus (and associated winnings) if it reasonably suspects:
  • Bonus abuse (e.g., multiple Accounts, self-referral, deliberately low-risk betting patterns);
  • Use of VPN or IP masking to bypass geographic restrictions related to a promotion;
  • Violation of any provision of these Terms or the Bonus Rules.

Bonus Activation and Wagering Requirements

• Activation: Bonuses may be credited automatically upon qualifying deposits or actions, or may require manual opt-in, a bonus code, or selection from the promotions page. Conditions such as minimum deposit amounts, eligible payment methods, or time-limited availability will be specified in the Bonus Rules.
• Wagering Requirements: Unless otherwise stated, Bonus Funds and any winnings derived from them are subject to wagering requirements. Typical wagering mechanics include:
  • A specified multiple of the Bonus amount and/or deposit amount (e.g., 30x Bonus);
  • Completion of wagering within a defined timeframe (e.g., within 30 days of Bonus activation and in any case not beyond 31 December 2026 for time-limited offers);
  • Restrictions on maximum bet per spin/round while wagering is in progress (e.g., a maximum bet cap), where applicable.
  Full details are provided in the Bonus Rules for each promotion.
• Separate Balances and Order of Play: The Operator may maintain separate balances for Real Money and Bonus Funds. Unless otherwise specified:
  • Real Money may be used before Bonus Funds; and
  • Only wagers placed with Bonus Funds (or, where applicable, mixed bets) may count towards wagering requirements.
• Failure to Meet Requirements: If wagering requirements are not met within the stipulated timeframe, Bonus Funds and any associated winnings that have not been converted to Real Money may be forfeited.

Prohibited Games and Actions

• Game Restrictions: Certain games or categories may be excluded from contributing to wagering requirements or may contribute at a reduced percentage (e.g., table games, live casino, or specific slots). The contribution rates or exclusions will be set out in the Bonus Rules or general bonus policy on the Website.
• Prohibited Betting Patterns: To prevent abuse, the following may be considered prohibited while a Bonus is active:
  • Placing single large bets that exceed the maximum bonus bet cap (if applicable), then reducing stake size;
  • Placing zero or very low-risk bets, such as betting simultaneously on red and black or covering most outcomes;
  • Deliberately accumulating "locked value" in games and subsequently releasing it with real money bets after Bonus wagering is completed.
  If prohibited patterns are detected, the Operator may void associated winnings and cancel the Bonus.

Combining Promotions

• No Stacking Unless Permitted: Unless explicitly allowed in the Bonus Rules, Bonuses cannot be combined or "stacked." Only one active welcome bonus or deposit bonus may apply to a deposit or betting session at any time.
• Changes and Withdrawal of Offers: The Operator may modify, suspend, or withdraw any promotion at its discretion for regulatory, technical, or operational reasons. However, such changes shall not adversely affect Bonuses already accepted and active by Players, except where required by law or necessary to address manifest error, fraud, or abuse.

Payments & Withdrawals

Deposits

• Payment Methods: The Website may support various deposit methods, including:
  • Bank cards (debit/credit) via approved processors;
  • E-wallets and online payment services;
  • Cryptocurrencies and digital assets accepted by the Operator; and
  • Other local or international payment solutions made available from time to time.
  Payment processing may be facilitated by third parties such as Nine Purple payment registry (Cyprus) or other authorized intermediaries.
• Limits and Fees: Minimum and maximum deposit amounts, together with any applicable fees or currency conversion charges, will be displayed in the cashier section of the Website. The Operator generally does not charge deposit fees but reserves the right to do so or pass on third-party costs where reasonable, in which case such fees will be disclosed before you confirm the transaction.
• Processing Times: Deposits are usually processed instantly, but delays may occur due to banking, blockchain network congestion, or security reviews. The Operator is not responsible for delays caused by third-party payment providers or external systems.
• Source of Funds: You must only use payment methods that are registered in your own name and for which you are the lawful owner. The Operator may request documentation to verify ownership of a payment method. Use of third-party payment instruments without authorization is strictly prohibited.

Withdrawals

• General Conditions: Subject to successful KYC verification and compliance with these Terms, you may request withdrawals from your Real Money Balance using the methods available in the cashier. The Operator aims to process withdrawal requests within a commercially reasonable period, typically within 1 - 5 Business Days, excluding any additional time required by payment providers or blockchain confirmations.
• Withdrawal Limits: The Operator may apply minimum and maximum withdrawal limits per transaction, day, week, or month, as indicated on the Website. Large withdrawals may be processed in instalments where necessary for security, AML compliance, or technical reasons.
• Verification and Security Checks: The Operator may require KYC and AML checks before approving withdrawals, particularly upon:
  • Cumulative withdrawals exceeding internal thresholds;
  • Use of certain payment methods or cryptocurrencies; or
  • Indicators of unusual or suspicious activity.
  Withdrawals may be suspended until verification is completed.
• Return to Original Method: Where possible and practical, withdrawals will be processed back to the same method used for deposit (or to a method reasonably linked to it), in accordance with AML/CTF requirements and payment provider rules.
• Fees and Currency Conversion: The Operator may pass on reasonable withdrawal processing fees or currency conversion costs charged by third-party providers. Any such fees will be disclosed or reasonably indicated prior to confirming the withdrawal.

Refunds and Reversals

• Refunds of Deposits and Bets: The Operator is generally under no obligation to refund any validly placed Bets or deposits once completed. Refunds or reversals may be granted at the Operator's discretion in clearly justified circumstances, such as:
  • Duplicate transactions resulting from technical error;
  • Confirmed malfunction leading to mis-settled games where stake refund is appropriate;
  • Regulatory or legal requirements compelling refunds.
• Chargebacks: You must not initiate chargebacks or reversals with your payment provider without first contacting the Operator to attempt to resolve the issue. Unjustified chargebacks may lead to:
  • Account suspension or closure;
  • Recovery of withdrawn amounts and costs incurred;
  • Reporting of fraudulent activity to relevant financial institutions or authorities.
• Bonus-Related Refunds: If a refund is issued for a transaction associated with a Bonus, the Operator may also cancel or adjust the related Bonus and associated winnings to reflect the corrected deposit or betting activity.

Limitation of Liability

Operator's Obligations and Fairness

• Fair Gaming: The Operator undertakes to provide gaming services that are fair, transparent, and in accordance with its Curaçao license no. 8048/JAZ2021-088. The fairness and randomness of games are supported by technical measures described in the Provably Fair Policy accessible at https://500.casino/fairness, which is incorporated by reference to the extent applicable to 500-aussie.com.
• Accuracy of Results: The Operator uses reasonable efforts to ensure that game results and Account balances are correctly recorded and displayed. In the event of any discrepancy due to technical or human error, the Operator's internal logs and transaction records shall be the primary evidence of the actual transactions and outcomes, subject to applicable law and technical verification.

Exclusions of Liability

• Technical Failures and Interruptions: To the fullest extent permitted by applicable law, the Operator is not liable for any loss, damage, or inconvenience resulting directly or indirectly from:
  • Interruptions, delays, or failures of telecommunications, internet connectivity, or data transmission;
  • Hardware or software malfunctions on your device or on third-party systems outside the Operator's reasonable control;
  • Force majeure events, including but not limited to acts of God, natural disasters, war, civil unrest, government actions, or regulatory intervention (including blocking or disruption of access from Australia by ACMA or other authorities).
• Loss or Corruption of Data: The Operator is not responsible for loss or corruption of data, including bet history or game states, caused by external factors, except where such loss is due to the Operator's gross negligence or wilful misconduct.
• Third-Party Content and Services: The Website may contain links to or integrations with third-party websites, software, or services. The Operator does not endorse and is not responsible for any third-party content, practices, or terms, and you access such third-party services at your own risk.
• Legal Compliance in Player's Jurisdiction: You are solely responsible for compliance with the laws of your jurisdiction. The Operator disclaims any liability for your unlawful use of the Services, including if you access the Website from Australia or another Restricted Jurisdiction contrary to local law.

Limitation of Maximum Compensation

• Cap on Liability: To the maximum extent permitted by applicable law, the Operator's total aggregate liability to you arising out of or in connection with your use of the Website or Services, whether in contract, tort, negligence, or otherwise, shall not exceed:
  • The amount of the contested Bet; or
  • Where multiple Bets are affected by the same incident, the total amount of stakes placed by you on the affected Bets during the relevant period,
  and in any event shall not exceed the lesser of (i) the total amount you have deposited with the Operator in the six (6) months preceding the incident and (ii) the equivalent of EUR 5,000 (or approximate value in another currency) unless otherwise required by mandatory law.
• Excluded Damages: In no event shall the Operator be liable for:
  • Indirect, consequential, incidental, punitive, or special damages;
  • Loss of profits, business, revenue, contracts, or anticipated savings;
  • Loss of goodwill or reputation; or
  • Losses arising from your failure to secure your Account or comply with these Terms.

Intellectual Property Rights

Ownership

• Operator's IP: All content on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, code, and the overall "look and feel" of the Website, is the property of the Operator, its licensors, or third-party providers and is protected by copyright, trademark, and other intellectual property laws.
• Brand Rights: The trademarks, trade names, logos, and service marks used in connection with the 500 Casino brand and the project 500 Casino on 500-aussie.com are owned by the Operator or its licensors. No right or license is granted to you to use such marks without the Operator's prior written consent.

Permitted and Prohibited Uses

• Limited License: Subject to compliance with these Terms, the Operator grants you a personal, non-exclusive, non-transferable, revocable license to access and use the Website and Services for your private, non-commercial entertainment purposes only.
• Prohibited Actions: You must not, without the Operator's prior written consent:
  • Copy, reproduce, modify, adapt, translate, distribute, transmit, display, perform, publish, or create derivative works from any part of the Website or its content;
  • Decompile, reverse engineer, disassemble, or otherwise attempt to derive the source code of the Website's software, except to the limited extent permitted by mandatory law;
  • Use any automated tools (including bots, scrapers, crawlers) to access or index any portion of the Website;
  • Remove or alter any copyright, trademark, or other proprietary notices.

Privacy & Data Protection

• Privacy Policy: Your personal data is collected and processed by the Operator in accordance with its privacy policy, which sets out details of the categories of data processed, legal bases, purposes, retention periods, transfers, and your rights as a data subject. The applicable privacy policy is made available on 500-aussie.com and/or 500.casino, and is incorporated by reference into these Terms to the extent relevant.
• Data Processing: By using the Website or Services, you acknowledge and agree that:
  • Your personal data may be processed for purposes including account management, KYC/AML checks, transaction processing, fraud prevention, responsible gambling, compliance with legal obligations, and marketing (where permitted by law and your preferences);
  • Your data may be shared with third-party service providers (e.g., payment processors such as Nine Purple payment registry, game providers, verification services) and competent authorities where required by law or regulation;
  • Data may be transferred outside your country of residence, including to Curaçao, the European Economic Area, and other jurisdictions, subject to appropriate safeguards as required by applicable data protection laws.

Changes to Terms

• Right to Amend: The Operator may amend or update these Terms from time to time to reflect changes in legal or regulatory requirements, operational needs, or improvements to the Services. Any revised Terms will indicate the new effective date, which will not be earlier than 1 January 2026 for the purposes of this version.
• Notification of Changes: Where changes are material, the Operator will use reasonable efforts to notify you in advance by one or more of the following methods:
  • Posting an updated version of the Terms on 500-aussie.com with a prominent notice;
  • Displaying a notification banner or pop-up upon your next login or visit;
  • Sending an email to the address registered in your Account.
• Acceptance of Updated Terms: Continued use of the Website or Services after the updated Terms come into effect constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must:
  • Cease using the Website and Services; and
  • Contact customer support to request closure of your Account and withdrawal of any remaining Real Money Balance, subject to applicable verification and compliance checks.

Termination & Suspension

Termination by the Player

• Account Closure: You may at any time request closure of your Account by contacting customer support at [email protected] or via any designated account-closure mechanism on the Website.
• Withdrawal of Funds: Upon your request to close your Account, the Operator will, subject to KYC/AML checks and these Terms, process the withdrawal of your remaining Real Money Balance. Any active Bonuses, Bonus Funds, or non-withdrawable promotional balances will be forfeited upon closure unless otherwise required by law.

Suspension and Termination by the Operator

• Grounds for Suspension or Closure: The Operator may suspend or permanently close your Account, restrict your access to the Website, or withhold funds where it reasonably believes that:
  • You have breached these Terms or any applicable policies (including AML Policy or Bonus Terms);
  • You have provided false or misleading information or failed to complete KYC/AML verification;
  • You have engaged in fraud, money laundering, collusion, or other unlawful or improper conduct;
  • You are accessing the Services from a Restricted Jurisdiction, including where required by Australian or other regulatory authorities;
  • Your Account is associated with chargebacks, payment disputes, or unauthorized transactions; or
  • Such action is necessary to comply with legal, regulatory, or licensing obligations, or an order of a competent authority.
• Consequences of Suspension: During suspension:
  • You may be prevented from logging in, placing Bets, depositing, or withdrawing;
  • The Operator may review your Account activity and request additional information or documents.
• Consequences of Closure: Upon permanent closure:
  • Any remaining Real Money Balance not subject to investigation, chargeback, or legal restriction will, where practicable, be returned to you using a method determined by the Operator, subject to completion of all required checks;
  • Bonuses, Bonus Funds, and associated winnings may be cancelled in accordance with these Terms;
  • The Operator may retain records and information for legal, regulatory, and accounting purposes for the duration required by applicable law, which may extend beyond 2026.
• Notification: Unless restricted by law or regulatory instruction, the Operator will use reasonable efforts to inform you by email of the reasons for suspension or closure and provide instructions on any steps required from you, such as completing KYC checks or submitting additional documents.

Governing Law & Jurisdiction

• Governing Law: These Terms, your use of the Website, and all contractual and non-contractual obligations arising therefrom are governed by and construed in accordance with the laws of Curaçao, without giving effect to any choice of law or conflict of laws provisions.
• Primary Dispute Resolution: In the event of a Dispute, you should first contact customer support at [email protected] with full details of your complaint. The Operator will:
  • Acknowledge receipt of your complaint within a reasonable time;
  • Investigate the matter impartially; and
  • Endeavour to provide a substantive response within 30 days, or within any longer period reasonably required where the matter is complex, in any case not exceeding 90 days unless otherwise required by law.
• Jurisdiction and Arbitration: Subject to any mandatory rights you may have under the laws of your country of residence:
  • Any Dispute that cannot be resolved amicably may be submitted to the competent courts of Curaçao, which shall have exclusive jurisdiction; or
  • Where provided by the Operator's license conditions or policies, the Dispute may be referred to an independent alternative dispute resolution (ADR) or arbitration body designated by the Operator, in which case you will be informed of the applicable procedures and timelines.
• Australian Users: Nothing in this clause is intended to exclude or limit any mandatory consumer rights under Australian law that may apply to you if you are considered a consumer and if such rights cannot be lawfully excluded. However, you acknowledge that the Operator is not licensed or regulated by Australian gambling authorities and that your ability to enforce local rights may be impacted by conflict-of-law and jurisdictional rules.

Contact Information

• Customer Support and Complaints: For general inquiries, account-related questions, or complaints, you may contact the Operator via:
  • Email: [email protected] (primary support and complaints contact, critically important)
  • Official website: https://500-aussie.com
• Postal and Registered Address of Operator:
  • Perfect Storm B.V.
    Kaya Richard J. Beaujon Z/N
    Curaçao
• Licensing and Regulatory Information:
  • Operator: Perfect Storm B.V., registration number 150536 (Curaçao);
  • Online gaming license: 8048/JAZ2021-088, issued by Antillephone N.V., authorized by the Government of Curaçao;
  • License validation: https://validator.antillephone.com (where you can obtain publicly available information about the status of the license, treated as active and valid through 2026 based on the latest available information).
• Additional References: For specific legal and policy documents related to the Operator's global operations, which may also apply to services accessed via 500-aussie.com, you may consult:
  • General terms and conditions: https://500.casino/tos
  • AML/KYC policy: https://500.casino/aml
  • Provably fair information: https://500.casino/fairness
  In the event of any inconsistency between these external documents and the present Terms as applied to 500 Casino on 500-aussie.com, these Terms shall prevail to the extent of the inconsistency.